Refunds & Returns
This policy covers items bought from Pause Coffee — in the café and, where offered, through justpause.coffee.
Freshly made drinks & food
Items prepared to order (coffee, drinks, food) can't be returned once made. If something isn't right — wrong item, or a quality issue — tell us at the counter or within 24 hours by email and we'll remake it or make it right.
Coffee beans & retail items
- Unopened beans or merchandise may be returned within 7 days of purchase or delivery, in original condition, for a replacement or refund.
- Damaged or defective items: contact us within 7 days with your order details and a photo, and we'll replace them or refund you.
- For food-safety reasons, opened coffee or perishable items can't be returned unless faulty.
How to request
Email hello@justpause.coffee with your order number and reason. Approved refunds are issued to your original payment method, typically within 5–7 business days.
Shipping
Where we ship items, return shipping for change-of-mind is the customer's responsibility; we cover it for damaged or incorrect items.
Contact
Questions about this policy? Email hello@justpause.coffee or write to Tierone Hospitality Private Limited, Plot No 70, Rd No 52, Nandi Hills, Jubilee Hills, Hyderabad, Telangana 500110.